Privacy Policy
Last Updated: July 16, 2026
Genora ("Genora," "we," "us," or "our") operates the Genora AI image generation platform, including the website located at genora.framer.website and any related applications and services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.
By using Genora, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
Account Information: name, email address, password, and billing details when you register for an account or subscribe to a paid plan (Free, Team, or Pro).
Prompts and Uploads: text prompts, reference images, brand assets, and creative guidelines you submit to generate, enhance, or upscale images.
Communications: messages you send us through contact forms, email (plaiterhq@gmail.com), or support channels.
1.2 Information Collected Automatically
Usage Data: pages visited, features used, generation history, and interaction patterns within the Service.
Device and Log Data: IP address, browser type, operating system, and access timestamps.
Cookies and Similar Technologies: used to keep you signed in, remember preferences, and understand aggregate usage trends.
1.3 Information from Third Parties
If you sign in or connect through a third-party service (e.g., Google, or a design tool integration), we may receive basic profile information from that provider in accordance with your privacy settings on that platform.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Service, including generating and enhancing images from your prompts
Process transactions and manage your subscription plan
Personalize your experience, including training style preferences on brand assets you upload for your own account
Communicate with you about updates, security alerts, and support requests
Monitor and analyze usage to improve model performance, reliability, and new features
Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
Comply with legal obligations
3. AI-Generated Content and Training Data
Prompts, uploaded reference images, and generated outputs may be processed by our AI models to deliver the requested output. Unless you opt out where such controls are available, we may use aggregated or de-identified usage data to improve our models. We do not knowingly use your private brand assets to train models made available to other customers without your consent.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers: hosting, payment processing, analytics, and customer support vendors who process data on our behalf
Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
Legal Compliance: when required by law, regulation, legal process, or governmental request
With Your Consent: any other sharing you explicitly authorize
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal retention requirements.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete the personal information we hold about you
Object to or restrict certain processing
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent
Opt out of marketing communications at any time
To exercise these rights, contact us at support@genora.com
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information. For details on our security practices, see our Security Policy. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be processed and stored in countries other than your own. Where required, we rely on appropriate safeguards to protect information transferred internationally.
9. Children's Privacy
The Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last Updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@genora.com